SHIPPING POLICY

SHIPPING TIMES

As most orders are personalised dispatch may take between 3-5 business days. During sale period this may be slightly extended.

*Delivery times are quoted in business days for metro areas only and are estimates only. During sale periods, please allow additional time to receive your order. Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.

*The displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery. Scroll down for more information.

You will receive a shipping confirmation email as soon as it has been dispatched.

STANDARD INTERNATIONAL DELIVERY - AUSTRALIA POST

Orders sent via Australia Post’s international shipping service are shipped via a standard service. Once your order leaves Australia, it will be transferred to your local postal service for delivery.

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.

We have highlighted the main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.

Below is a list of the major national postal services that your parcel may be shipped via:

UK - Royal Mail
Canada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste

COVID 19 UPDATES

SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience slight shipping delays with Australia Post. This may have unexpected impacts on international flights and delay delivery times.

SALE PERIODS & PUBLIC HOLIDAYS

Due to the large amount of orders we receive during sale and promotional periods, there are times when we will be unable to ship your order within 3-5 business days. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when that may impact shipping time frames.